Terms & Conditions

Preamble

These Terms and Conditions (hereinafter "Terms") are entered into between Mathis Fleury, sole proprietor, SIRET 932 261 266 00013, located at 66 Rue de Verdun, 76160 Darnétal, France (hereinafter the "Provider") and any person or entity wishing to use the Feedlo services (hereinafter the "Client").

Definitions

• "Services" means all features offered by Feedlo, including the feedback collection widget and management dashboard.
• "Widget" means the embeddable component for collecting user feedback.
• "End User" means any person using the widget installed by the Client.

Purpose

These Terms govern the conditions of use of Feedlo Services. Any use of the Services implies full and unconditional acceptance of these Terms.

Acceptance of Terms

Use of the Services constitutes full and complete acceptance of these Terms. The Client acknowledges having read all the Terms and accepts them without reservation.

The Client represents that they have the legal capacity to enter into contracts.

The Provider reserves the right to modify these Terms at any time. Changes will take effect upon publication on the website.

Description of Services

Feedlo provides an embeddable widget for collecting user feedback (bug reports, feature requests, questions) and a dashboard for managing this feedback. Services are offered under different subscription plans with varying features.

THE SERVICES ARE PROVIDED "AS IS". THE PROVIDER DOES NOT GUARANTEE THAT THE SERVICES WILL MEET THE CLIENT'S SPECIFIC EXPECTATIONS OR NEEDS.

Registration and Account

The Client agrees to provide accurate and up-to-date information during registration and to keep it updated.

The Client is solely responsible for the confidentiality of their login credentials and all activity occurring on their account.

The Provider reserves the right to suspend or delete any account, without notice or justification, particularly in case of violation of these Terms.

Pricing and Payment

Prices are displayed on the website and are subject to change at any time. The Provider reserves the right to modify prices without notice.

Subscriptions are billed in advance, monthly or annually according to the Client's choice. Payments are processed securely via Stripe.

NO REFUNDS WILL BE ISSUED FOR SUBSCRIPTION PERIODS ALREADY STARTED, REGARDLESS OF THE REASON.

Right of Withdrawal

In accordance with applicable regulations, the Client has a 14-day withdrawal period from the date of subscription, without having to provide a reason.

However, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised if the Client has started using the Services before the expiration of the withdrawal period.

To exercise this right, contact us at contact@myfeedlo.com.

Duration and Termination

The subscription is taken out for a monthly or annual period, according to the Client's choice, and renews automatically.

The Client may cancel their subscription at any time from their account. Cancellation will take effect at the end of the current period. NO PRO-RATA REFUNDS WILL BE ISSUED.

THE PROVIDER RESERVES THE RIGHT TO TERMINATE ANY SUBSCRIPTION, UNILATERALLY AND WITHOUT NOTICE OR REASON, PARTICULARLY IN CASE OF VIOLATION OF THE TERMS OR FOR ANY OTHER REASON AT ITS SOLE DISCRETION.

Client Obligations

The Client agrees to:

• Use the Services in accordance with these Terms and applicable law
• Not attempt to overload, disrupt or compromise the integrity of the servers
• Not attempt to access unauthorized areas or bypass security measures
• Not use the Services for illegal, fraudulent or harmful activities
• Inform their End Users about feedback collection through the widget

THE CLIENT IS SOLELY RESPONSIBLE FOR THEIR USE OF THE SERVICES AND ANY CONSEQUENCES ARISING THEREFROM.

Service Availability

THE PROVIDER DOES NOT GUARANTEE CONTINUOUS AND UNINTERRUPTED AVAILABILITY OF THE SERVICES.

Services may be interrupted at any time, without notice, for maintenance, updates, or any other reason at the sole discretion of the Provider.

NO COMPENSATION SHALL BE DUE TO THE CLIENT IN CASE OF SERVICE INTERRUPTION, REGARDLESS OF DURATION OR CAUSE.

The Provider has no obligation of result regarding the Services.

WARRANTY EXCLUSION

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

THE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Any warranty of merchantability
• Any warranty of fitness for a particular purpose
• Any warranty of non-infringement of third-party rights
• Any warranty that the Services will be uninterrupted, secure or error-free
• Any warranty that the Services will be free from viruses or other harmful components
• Any warranty as to the accuracy or reliability of results obtained

TOTAL EXCLUSION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER DISCLAIMS ALL LIABILITY, OF ANY NATURE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION:

• Loss of profits, revenue or anticipated savings
• Loss of data or data corruption
• Loss of customers or business opportunities
• Business interruption
• Damage to reputation or image
• Any other commercial or economic loss

THE CLIENT ACKNOWLEDGES AND AGREES THAT THEY USE THE SERVICES AT THEIR OWN RISK.

THE CLIENT EXPRESSLY AND IRREVOCABLY WAIVES ANY CLAIM, LEGAL ACTION OR DEMAND FOR COMPENSATION AGAINST THE PROVIDER, REGARDLESS OF CAUSE OR BASIS.

NO COMPENSATION SHALL BE DUE TO THE CLIENT UNDER ANY CIRCUMSTANCES.

Additional Limitations

The Provider is not responsible for:

• Actions, content or data of third parties, including End Users
• Security breaches, hacking or cyberattacks
• Viruses, malware or other malicious code
• The Client's use of the Services
• Decisions made by the Client based on collected data
• Incompatibility of the Services with the Client's technical environment

Force Majeure

The Provider shall not be held liable for failure to perform its obligations in case of force majeure.

Force majeure events include, in addition to those usually recognized by case law: natural disasters, wars, acts of terrorism, pandemics, epidemics, cyberattacks, Internet infrastructure failures, power outages, governmental or administrative decisions, strikes, and any other event beyond the Provider's reasonable control.

In case of force majeure, the Provider's obligations are suspended. NO COMPENSATION SHALL BE DUE TO THE CLIENT.

If the force majeure persists for more than 30 days, either party may terminate the contract without compensation.

Intellectual Property

The Provider remains the sole owner of all intellectual property rights in the Services, software, code, design, trademarks and all associated content.

The Client only benefits from a personal, non-exclusive, non-transferable and revocable license to use.

The Client is prohibited from copying, modifying, distributing, selling, renting, disassembling, decompiling or attempting to discover the source code of the Services.

Personal Data

The processing of personal data is described in our Privacy Policy. Privacy Policy

The Client warrants that they have informed their End Users about data collection through the widget and obtained the necessary consents.

Indemnification

THE CLIENT AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS THE PROVIDER, ITS OFFICERS, EMPLOYEES, AGENTS AND PARTNERS, FROM ANY CLAIM, LIABILITY, DAMAGE, LOSS, COST OR EXPENSE (INCLUDING ATTORNEY'S FEES) ARISING FROM:

• The Client's use of the Services
• Any violation of these Terms by the Client
• Any violation of third-party rights by the Client
• Any claim from an End User

General Provisions

These Terms are governed by French law.

Any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Rouen, France.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in effect.

These Terms constitute the entire agreement between the parties regarding their subject matter.

In case of translation, the French version shall prevail.

Contact

For any questions regarding these Terms, contact us:

Email: contact@myfeedlo.com
Address: 66 Rue de Verdun, 76160 Darnétal, France